If you’ve ever seen a hearing loss symbol at a till, on a counter or at a service desk, it’s likely that business utilises hearing loops for their customers.

Hearing loop technology connects with hearing aids, allowing them to listen directly to the person they’re talking to without disorienting or distracting background sounds. Hearing loops are installed in thousands of businesses across the UK, and work to improve connection and communication by ensuring the needs and accommodations of your customers are met. Hearing loops are also known as induction loops, and are regularly included as part of assisted hearing plans.

Why do I need hearing loops?

You may be thinking that hearing loops aren’t a requirement for your business. After all, the vast majority of your customers don’t require them. But to comply with accessibility and equality laws, it’s essential to provide all the accommodations you can to your customers. It isn’t just about your legal obligations – hearing loops also enhance communication, provide support to your community and can even attract new customers that can’t find accessibility elsewhere.

Hearing loss can happen to anyone, so even if you feel your business doesn’t normally cater to a ‘hearing loss’ demographic, you’d be wrong. While hearing loss is more prevalent in the over-65s, more than 28% of those with hearing loss in the UK are between the ages of 16-60. Hearing loops are an important addition to any business where you come into contact with the public, in any context.